According to an outage tracking website, T-Mobile customers across the United States experienced widespread network failures on Monday evening, rendering them unable to make or receive calls, send messages, or access the internet.
The wireless provider is actively working to restore service in the affected locations, which includes major cities like Chicago, Los Angeles, Las Vegas, Phoenix, New York, and Seattle, where it says operations are around normal levels.
DownDetector, an outage tracker that uses user-submitted data to compile service reports, showed that consumers reported more than 83,000 problems at the height of the outage on Monday night at 10 p.m. Eastern time. T-Mobile did not disclose the number of users who were affected. After midnight, that figure dropped to around 9000.
Comments posted on DownDetector were made by users claiming to be from the following states: Arizona, California, Colorado, Florida, Hawaii, Kansas, Nebraska, North Carolina, Oklahoma, Texas, and Washington.
Users who experienced disruptions in service said through Twitter that their phones looked to be in “SOS mode” and that they were unable to make regular calls but could make emergency calls.
Company officials for T-Mobile tweeted that the carrier was trying to address the interruptions, but did not immediately identify the source or the length of the outage.
T-President Mobile’s of Technology, Neville Ray, tweeted that his company was working “rapidly” to fix a “3rd party fiber interruption issue” that has been “intermittently impacting some voice, message, and data services in many places.”
There were also minor interruptions in service at major wireless providers like Verizon Wireless and T-Mobile on Monday night. During the height of the disruptions, Verizon received over 2,000 event reports and AT&T received over 1,200.
Unfortunately, representatives from T-Mobile, AT&T, and Verizon could not be reached right away.
