Brother printers are widely known for their reliability, high-quality prints, and advanced wireless features. However, one common issue users face is when their Brother printer not connecting to internet +1-803-866-1601. Without a stable internet or Wi-Fi connection, your printer cannot receive commands from computers, smartphones, or cloud services, making printing tasks frustrating. Fortunately, this problem is fixable with the right steps.
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This guide will explain the reasons why your Brother printer not connecting to internet +1-803-866-1601 and provide step-by-step troubleshooting solutions to help you get your printer back online.
Common Reasons Why Brother Printer Won’t Connect to the Internet
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Incorrect Wi-Fi Password
Entering the wrong Wi-Fi password during setup is the most common cause of connectivity failure. -
Unsupported Wi-Fi Band
Many Brother printers only support 2.4 GHz Wi-Fi, not 5 GHz. If your router broadcasts only 5 GHz, your printer won’t connect. -
Weak Wi-Fi Signal
If the printer is placed too far from the router, the connection may drop. -
Network Configuration Errors
Misconfigured router settings or IP conflicts can prevent the printer from accessing the internet. -
Outdated Printer Firmware or Drivers
If the printer’s firmware or computer drivers are outdated, connectivity may fail. -
Firewall or Antivirus Blocking Connection
Sometimes, firewall or antivirus software prevents the printer from accessing the network. -
Router or ISP Issues
A malfunctioning router or internet outage could be the root cause.
Step-by-Step Fixes for Brother Printer Not Connecting to the Internet
1. Restart Devices
Turn off your Brother printer, router, and computer or mobile device. Wait 1–2 minutes, then restart them. Often, a simple reboot resolves temporary glitches.
2. Verify Wi-Fi Credentials
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On the printer’s control panel, re-enter your Wi-Fi network name (SSID) and password.
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Ensure there are no extra spaces or capital letters typed incorrectly.
3. Check Wi-Fi Band Compatibility
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Ensure your router broadcasts a 2.4 GHz network since most Brother printers do not support 5 GHz.
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If your router is dual-band, enable both 2.4 GHz and 5 GHz but connect the printer to 2.4 GHz.
4. Improve Signal Strength
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Place your printer within 6–10 feet of the router during setup.
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Remove physical obstructions like walls, microwaves, or cordless phones.
5. Update Printer Firmware
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Visit Brother’s official support site.
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Enter your printer model and download the latest firmware.
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Follow on-screen instructions to update.
Updating firmware often fixes network compatibility problems.
6. Update Printer Drivers
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On your computer, go to Brother’s official website.
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Download and install the latest drivers compatible with your operating system.
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For Windows, ensure you install both the printer driver and wireless setup utility.
7. Assign a Static IP Address
If your printer keeps disconnecting due to IP conflicts:
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Access your router’s settings via a web browser.
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Locate DHCP settings.
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Assign a static IP address to your printer.
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Reconnect the printer using the new IP.
8. Disable Firewall Temporarily
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Disable firewall or antivirus temporarily to check if they are blocking the printer’s connection.
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If this resolves the issue, add your Brother printer as an exception in your security settings.
9. Reset Network Settings on the Printer
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On your printer’s control panel, go to Network → Network Reset.
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Confirm reset.
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Reconfigure the Wi-Fi connection.
10. Check Router Settings
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Ensure MAC address filtering is disabled, or add your printer’s MAC address to the allowed list.
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Enable DHCP on the router so the printer can automatically receive an IP address.
11. Use WPS Method (if supported)
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Press the WPS button on your router.
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Within two minutes, press the Wi-Fi or WPS button on your Brother printer.
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The printer should connect automatically without entering a password.
12. Test Internet Connection with Other Devices
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Try connecting your smartphone or laptop to the same Wi-Fi network.
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If they also fail, the issue is with your router or ISP. Contact your internet provider.
Advanced Troubleshooting
If the above methods fail, here are deeper solutions:
Reinstall the Printer on Your Computer
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Open Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (Mac).
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Remove your Brother printer.
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Re-add the printer using its IP address or via Wi-Fi setup utility.
Use Brother iPrint&Scan App
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Download the Brother iPrint&Scan app (available for iOS and Android).
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Use it to detect and connect the printer to your network.
Factory Reset the Printer
If nothing works, perform a factory reset:
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Press and hold the Menu button.
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Go to Initial Setup → Reset → Factory Reset.
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Reconnect your printer to Wi-Fi from scratch.
Preventive Tips for Future Connectivity Issues
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Keep your printer firmware updated.
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Use a stable internet connection and avoid frequent router restarts.
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Position the printer close to the router for uninterrupted signals.
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Avoid connecting too many devices to the same Wi-Fi network, as it may cause bandwidth issues.
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Regularly restart your router and printer to clear cache memory.
When to Contact Brother Support
If your Brother printer still won’t connect after trying all the steps, the issue may be hardware-related or require advanced technical configuration. Contact Brother customer support or take the printer to an authorized service center for further assistance.
Conclusion
A Brother printer not connecting to internet +1-803-866-1601 is a frustrating issue, but it is usually caused by simple things like wrong Wi-Fi credentials, weak signal, or outdated drivers. By following the step-by-step fixes above—such as checking Wi-Fi compatibility, updating firmware, and resetting network settings—you can easily restore connectivity. With proper setup and maintenance, your Brother printer will function smoothly and provide reliable wireless printing.
