Introduction
Planning a cruise with Cunard Cruises is exciting, but sometimes you might need help with bookings, changes, or questions about your trip. Knowing the right Cunard Cruises customer service contact numbers in the USA can save you time and reduce stress. Whether you want to speak with a booking agent, need support during your cruise, or have billing questions, this guide has you covered.
In this article, we provide a full list of Cunard Cruises customer service numbers for USA travelers. We also explain how to reach the right department quickly, the best times to call, and other ways to get support from Cunard. Let’s dive in and make your cruise experience smooth from start to finish.
What is Cunard Cruises?

Cunard Cruises is a famous luxury cruise line known for elegant ships, outstanding service, and memorable voyages. It offers cruises to destinations all over the world, including the Caribbean, Europe, Alaska, and beyond. Many travelers choose Cunard for its classic style and first-class amenities.
Because cruises involve many details—booking cabins, choosing excursions, dining preferences, and travel insurance—it’s normal to need customer support at times. This guide helps you reach Cunard’s USA customer service easily and get the help you need.
Why Contact Cunard Cruises Customer Service?
You might need to contact Cunard customer service for many reasons, such as:
- Booking a new cruise or changing an existing reservation.
- Asking about payment options or billing.
- Getting help with travel documents and visas.
- Reporting lost items or health concerns during a cruise.
- Inquiring about shore excursions or onboard activities.
- Requesting refunds or cancellation information.
Having the correct phone numbers and contact methods means you don’t waste time figuring out where to call. You can speak directly to an expert who can assist you quickly.
Full List of Cunard Cruises Customer Service USA Contact Numbers
Here is a complete list of important Cunard customer service numbers for travelers in the USA:
| Purpose | Contact Number | Availability |
|---|---|---|
| General Reservations & Booking | 1-800-728-6273 | Monday to Friday, 8 AM – 9 PM EST |
| Customer Care & Support | 1-866-274-0724 | Monday to Friday, 9 AM – 6 PM EST |
| Cruise Cancellation Support | 1-866-647-2977 | Monday to Friday, 8 AM – 8 PM EST |
| Group Bookings | 1-800-223-6005 | Monday to Friday, 9 AM – 5 PM EST |
| Onboard Guest Services | Call your ship directly | Varies by sailing |
Note: If you are already on board, you can contact guest services through your ship’s phone or information desk.
How to Choose the Right Contact Number
When you call Cunard customer service, it’s important to choose the right number based on your needs:
- Booking a Cruise or Making Changes: Call the General Reservations number for help with new bookings or modifications.
- Questions During Your Cruise: If you are onboard, call guest services on your ship. If not, the Customer Care number can answer questions about your trip.
- Cancellations and Refunds: Use the Cruise Cancellation Support line for refund policies or cancellations.
- Group Travel: For booking or managing group trips, contact the Group Bookings department.
Calling the right number ensures you connect with agents trained to handle your specific issue.
Best Times to Call Cunard Customer Service
To avoid waiting on hold for too long, try calling during off-peak hours. The busiest times are usually:
- Early mornings on Mondays and Fridays.
- Weekends during holidays or peak cruise seasons.
The best times to call are:
- Mid-morning or mid-afternoon on weekdays (10 AM to 3 PM EST).
- Mid-week days (Tuesday, Wednesday, Thursday).
Calling during these times can help you get faster service.
Step-by-Step Instructions to Reach a Live Agent at Cunard
Getting help from a live agent can be quick if you follow these steps:
- Dial the appropriate Cunard customer service number from the list above.
- Listen carefully to the automated menu options.
- Select the option that matches your inquiry (booking, cancellations, onboard help).
- If asked, enter your booking number or personal details to verify your account.
- Wait to be connected to a live agent.
- Clearly explain your issue and provide any information the agent requests.
This approach saves time and avoids confusion.
Alternative Ways to Contact Cunard Cruises Customer Service
Besides calling, Cunard offers several other ways to get support:
- Email Support: Send your questions or documents via email for non-urgent matters.
- Online Chat: Some cruise booking websites offer live chat support to help with quick questions.
- Social Media: Cunard has official accounts on Facebook, Twitter, and Instagram where you can ask questions or find updates.
- Mobile App: If you use the Cunard app, check the support section for FAQs and messaging options.
These options provide flexibility if you cannot call or prefer digital communication.
Tips for a Smooth Customer Service Experience

To get the best help from Cunard customer service, keep these tips in mind:
- Have your booking confirmation number and personal details ready.
- Be polite and patient with the customer service agents.
- Take notes during the call, including agent names and any reference numbers.
- Ask for clarification if you do not understand something.
- Follow up with email or notes after the call if needed.
Common Questions Cunard Customer Service Can Help With
Here are some examples of issues that Cunard’s customer service agents often solve:
- Changing cruise dates or cabin types.
- Adding travel insurance or extras.
- Explaining onboard dining and entertainment options.
- Handling special requests or accessibility needs.
- Resolving payment or billing questions.
- Assisting with travel documentation and visas.
Knowing these can prepare you for your conversation.
Conclusion
Cunard Cruises offers wonderful travel experiences, but sometimes you need support to make your journey smooth. Having a full list of Cunard Cruises customer service USA contact numbers helps you get fast and reliable help whenever you need it.
Remember to choose the right contact number based on your needs, call during off-peak hours to avoid waiting, and use alternative contact methods when convenient. With this guide, you are ready to handle bookings, cancellations, or any other questions with confidence.
Enjoy your cruise adventure knowing Cunard’s customer service is just a call or message away!