Technology Explained

HP Printer Not Connecting to Wi-Fi? Here’s How to Fix It

byRobert Smith

September 23, 2025

21 views

5 minute read

Reviewed by William Carter

Introduction

Troubleshoot an HP printer not connecting to Wi-Fi — step-by-step fixes, advanced tips, and when to call support. Includes easy solutions and contact information.

Wireless printing has become an essential feature for both home and office environments. Instead of dealing with tangled cords, users can easily send documents from their laptops, smartphones, or tablets to an HP printer over Wi-Fi. However, one of the most common frustrations is when the HP printer does not connect to Wi-Fi. If you’re facing this issue, you’re not alone—thousands of users encounter this problem every day.

In this detailed guide, we’ll explore the causes, troubleshooting steps, and solutions to fix an HP printer that won’t connect to Wi-Fi. If you need immediate help, you can also contact HP printer support at +1–805–666–1236 for expert assistance.

Common Reasons Why an HP Printer Won’t Connect to Wi-Fi

Before we jump into the fixes, it’s important to understand the potential causes:

Weak or unstable Wi-Fi signal – Printers require a stable connection. If your router is too far away, the signal may drop.
Incorrect Wi-Fi password – Entering the wrong password is one of the most frequent mistakes.
Router compatibility issues – Some routers operate on dual bands (2.4GHz and 5GHz). Many HP printers only support 2.4GHz.
Outdated printer firmware or drivers – Missing updates can lead to connectivity problems.
IP address conflicts – When multiple devices share the same IP, the printer may fail to connect.
Firewall or antivirus interference – Security software sometimes blocks the printer’s connection.
Printer network settings misconfigured – Incorrect settings in the printer’s control panel can cause issues.

Quick Fixes for HP Printer Not Connecting to Wi-Fi

Here are the most effective solutions you can try at home or in the office.

1. Restart Devices

The first step is simple: restart your HP printer, Wi-Fi router, and computer. Many connectivity problems are temporary glitches that can be resolved with a reboot.

2. Check Wi-Fi Signal Strength

Place your printer closer to the router. If the signal is weak, the printer may fail to detect or maintain a connection.

Make sure the router is not behind thick walls or large objects.
Connect your phone to Wi-Fi in the same room and see if the signal is strong.

3. Verify Wi-Fi Password

A wrong password can stop your HP printer from connecting.

Access your router’s settings or check your other devices to confirm the correct Wi-Fi password.
On the printer’s control panel, re-enter the Wi-Fi password carefully.

4. Use the HP Smart App

The HP Smart App is a powerful tool that simplifies Wi-Fi setup.

Download HP Smart on your smartphone or PC.
Follow the guided steps to add your printer to the network.
The app can also update drivers and firmware automatically.

5. Run Wireless Setup Wizard

Most HP printers have a Wireless Setup Wizard option:

On the printer’s touchscreen, go to Network Settings > Wireless Setup Wizard.
Select your Wi-Fi network from the list.
Enter the password and press connect.

6. Update Printer Firmware and Drivers

Outdated firmware or drivers often cause Wi-Fi issues.

Visit the official HP Support website.
Enter your printer model and download the latest firmware.
On your PC, update or reinstall the printer driver.

7. Check Router Band and Settings

If your HP printer only supports 2.4GHz, but your router is set to 5GHz only, the printer won’t connect.

Log in to your router settings.
Ensure that the 2.4GHz band is enabled.
Assign separate names (SSID) for 2.4GHz and 5GHz to avoid confusion.

8. Assign a Static IP Address

Sometimes, the printer fails to connect because of IP conflicts.

Open the printer’s control panel.
Navigate to Network Settings > Advanced Settings.
Assign a static IP that’s within your router’s range but not used by other devices.

9. Disable Firewall Temporarily

Firewalls or antivirus software can mistakenly block printer connections.

Temporarily disable your firewall or security software.
Try connecting the printer again.
If it works, add the printer as an exception in your security software.

10. Reset Network Settings on Printer

If nothing works, reset your printer’s network settings:

On the printer’s touchscreen, go to Settings > Network Reset.
After reset, use the Wireless Setup Wizard to reconnect.

Advanced Solutions for Persistent Wi-Fi Problems

If your HP printer still won’t connect to Wi-Fi, you may need advanced troubleshooting.

Update router firmware – Visit your router manufacturer’s website to download updates.
Change router channel – Interference from nearby networks can block signals. Switching channels may help.
Use WPS (Wi-Fi Protected Setup) – If your router supports WPS, press the WPS button on your router and then on the printer to connect instantly.
Check for printer hardware issues – If your printer’s Wi-Fi module is damaged, it may require professional servicing.

How to Prevent Wi-Fi Connectivity Issues in the Future

Prevention is better than cure. Follow these best practices to avoid recurring connectivity problems:

Keep your printer firmware and drivers up to date.
Place the router in a central location to ensure strong Wi-Fi coverage.
Avoid frequently changing Wi-Fi passwords.
Restart your router once a week to refresh the network.
Regularly check for software conflicts, especially after installing antivirus programs.

When to Call HP Printer Support

While most issues can be solved with the steps above, sometimes professional support is the fastest solution. You should contact HP printer support at +1-805-666-1236 if:

Your printer won’t connect to Wi-Fi even after resetting settings.
The printer connects but frequently disconnects.
You face driver or firmware update errors.
The HP Smart App fails to detect your printer.

The support team can provide remote troubleshooting, guide you through firmware updates, and even help arrange repairs if needed.

Final Thoughts

Dealing with an HP printer not connecting to Wi-Fi can be frustrating, especially when you need urgent printing. Fortunately, most problems can be fixed by checking Wi-Fi settings, updating firmware, or using the HP Smart App.

If the issue persists, don’t waste time troubleshooting endlessly—call HP printer support at +1–805–666–1236 for quick, reliable, and professional assistance. With the right guidance, you’ll have your printer back online and printing smoothly in no time.

HP Printer Wi-Fi Connection FAQs

1. Why won’t my HP printer connect to Wi-Fi?

This could be due to incorrect network settings, outdated firmware, weak signal strength, or interference from other devices. Make sure your printer is within range of the router and that the correct Wi-Fi password is entered.

2. How do I reconnect my HP printer to Wi-Fi?

Use the printer’s control panel to navigate to Network Settings > Wireless Setup Wizard. Follow the prompts to select your network and enter the password.

3. What should I do if my printer says “Offline”?

Check that the printer is powered on and connected to the same Wi-Fi network as your computer. Restart both devices and ensure the printer is set as the default in your computer’s settings.

4. Can I connect my HP printer without Wi-Fi?

Yes. You can use a USB cable for direct connection or enable Wi-Fi Direct on the printer to print from mobile devices without a router.

5. Why does my printer keep disconnecting from Wi-Fi?

This may be caused by unstable network conditions or power-saving settings. Try assigning a static IP address to the printer via your router’s admin panel and disable auto-off features.